Shipping & Returns Policy

Shipping, Returns & Refunds Policy

Shipping

At The Arvé Club, we aim to dispatch your order as quickly and securely as possible.

Shipping Options

Standard Tracked (Royal Mail)

  • Estimated delivery: 2–5 business days within the UK

  • Fully tracked service

  • Suitable for standard deliveries

Express (Royal Mail)

  • Estimated delivery: 1–2 business days within the UK

  • Fully tracked service

  • Suitable for time-sensitive orders

Order Processing

  • Orders are typically processed and dispatched within 1 business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During periods of high demand, processing times may be slightly longer.

Packaging

All orders are securely packaged to help ensure they arrive in good condition.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Delivery Delays

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier service disruptions, severe weather conditions, or peak seasonal periods.

If you experience any issues with your delivery, please contact us at info@thearveclub.com and we will be happy to assist.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on the delivery service selected and the destination.

Any free shipping promotions will be clearly displayed on our website or at checkout.

Returns & Refunds

We want you to be happy with your purchase. If you are not completely satisfied, you may be eligible to return your item in accordance with the policy below.

Eligible Returns

For hygiene reasons, socks that have been opened, worn, washed, or used cannot be returned.

To qualify for a return:

  • The item must be unworn, unused, and in its original packaging.

  • The return request must be submitted within 14 days of receiving your order.

  • The item must be returned in a resaleable condition.

How to Request a Return

To initiate a return, please contact us at info@thearveclub.com within 14 days of receiving your order and include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

If your return is approved, we will provide instructions for returning your item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty, damaged, or defective; or

  • An incorrect item was supplied.

We recommend using a tracked shipping service when returning items, as we cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow up to 5–7 business days for the refund to appear in your account after it has been processed.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, defective, or incorrect item, please contact us at info@thearveclub.com within 14 days of delivery.

Where appropriate, we will offer:

  • A replacement item;

  • A full refund; or

  • Another suitable resolution in accordance with your statutory consumer rights.

For damaged or incorrect items, we may request photographs to help us assess the issue.